CPP Standard Plan – Provided by Holland America Line
Our Standard Cancellation Protection Plan (CPP Standard Plan) will allow you, for any
reason, to provide written cancellation up to 24 hours prior to the scheduled cruise or
cruisetour departure and receive a refund equal to 80% of the eligible amounts paid.
In addition, Holland America Line (HAL) automatically assumes an additional $500 (USD)
of liability for lost, damaged or delayed baggage of guests who purchase the CPP Standard
Plan still subject, however, to the limitations in our baggage policies. For example, we
do not cover losses while baggage is in the custody of airlines. Please review our
Baggage Policy.
The CPP Standard Plan is not insurance, is administered by Holland America Line Inc.,
and may not be available for purchase in some locations outside the U.S. and Canada; it
provides no rights other than those explained above. For example, it does not protect
double-triple-quad occupancy rates should one or more members of your party cancel, nor
does it cover expenses or unused services due to trip interruption.
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CPP Platinum
Our Platinum Cancellation Protection Plan enables you to supplement the benefits
provided under the CPP Standard Plan with enhanced cancellation protection. CPP Platinum
also provides insurance coverage for trip delays and interruptions, medical expenses and
much more. In addition, CPP Platinum includes 24-hour worldwide emergency assistance
services. CPP Platinum is comprised of the following:
SECTION I
Cancel for Any Reason Waiver
Provided by Holland America Line
You may cancel for any reason prior to the scheduled cruise/cruisetour departure and
receive reimbursement equal to 90% of the eligible amounts paid to Holland America.
SECTION II
TRAVEL INSURANCE PROGRAM
Underwritten by Stonebridge Casualty Insurance Company
- Trip Interruption: Enables you to cancel or interrupt your cruise
vacation for illness, injury or death to you, an immediate family member or a traveling
companion, as well as certain other non-medical reasons affecting you or your traveling
companion, and receive up to 150% of your cruise vacation cost.
- Trip Delay: If you miss the departure of your cruise due to
carrier-caused delays or other specified reasons, you will be reimbursed up to $500 for
additional accommodations, meals and “catch-up” transportation expenses.
- Baggage Protection: If your baggage or personal property is lost or
damaged, you will be reimbursed up to $1,000. If your bags are delayed or misdirected by a
common carrier for more than 24 hours, you will be reimbursed up to $500 for the purchase
of necessary personal effects.
- Medical Expense Coverage: Should you become injured or sick during
your vacation, you will be reimbursed up to $10,000 for medical expenses.
- Emergency Evacuation/Repatriation: In the event that serious illness
or injury requires air or ground transportation to a specialized facility or to return
home, you will be provided up to $50,000 in covered medical services and supplies
(coordinated by our 24-hour assistance provider) to help ensure your safe transport.
Repatriation coverage provides for shipment of remains in the event of death during the
cruise vacation.
The Travel Insurance Program is underwritten by Stonebridge Casualty Insurance
Company, an AEGON Company, Columbus, Ohio; NAIC #10952 (all states except as otherwise
noted) under Policy/Certificate Form series TAHC5000. In CA, HI, NE, NH, PA, TN AND TX,
Policy/Certificate Form series TAHC5100 and TAHC5200. In IL, IN, KS, LA, OR, OH, VT, WA
AND WY, Policy Form #’s TAHC5100IPS and TAHC5200IPS. Certain coverages are under series
TAHC6000 and TAHC7000.
SECTION III
WORLDWIDE EMERGENCY ASSISTANCE SERVICES
Provided by On Call International
Provides 24-hour assistance services including: pre-cruise health, safety and weather
information; assistance with travel changes; lost luggage assistance; emergency cash
transfer assistance; emergency medical and dental assistance; lost travel document
assistance; and emergency medical payment assistance.
IMPORTANT: This is a summary. Please refer to the CPP Platinum Plan
Description for complete terms, conditions, and exclusions. Note that the benefits and
services provided in CPP Platinum are available only to guests who enroll in and pay the
appropriate program cost to Holland America Line. Please note that payment of the required
cruise deposit does not automatically activate enrollment in CPP Platinum Protection. In
order to activate enrollment, you must pay the appropriate program costs in addition
to the required cruise deposit amount. The CPP Standard and CPP Platinum Plans are
optional and must be purchased prior to the date on which cancellation fees begin to
accrue. Payment for the plan is due at time of purchase and is non-refundable.
CPP Platinum Protection was designed and is administered by BerkelyCareSM. IN
CALIFORNIA: BerkelyCare is a service mark of Aon Direct Insurance Administrators, CA
Insurance License #0795465. IN ALL OTHER STATES: BerkelyCareSM is a division of Affinity
Insurance Services, Inc. in all states other than CA, except AIS Affinity Insurance
Agency, Inc. in MN and OK and AIS Affinity Insurance Agency in NY